8.6
Overall Score
7 dimensions
Overview
Fireflies.ai is an AI meeting assistant that automatically records, transcribes, and summarizes meetings across Zoom, Google Meet, Teams, Webex, and more. Supports 60+ languages, integrates with 20+ CRMs and project management tools, and offers AI conversation intelligence including talk time, sentiment, and filler word tracking.
Scorecard
Core Capability8.5
Strong transcription in 60+ languages. Better multilingual support than Otter. AI summaries include meeting chapters and topic segmentation.
Ease of Use8.5
Calendar-connected bot auto-joins. Clean dashboard for browsing transcripts. Mobile app available.
Integrations9.0
20+ native integrations: Salesforce, HubSpot, Notion, Asana, Slack, Zapier. Best integration breadth in the category.
Pricing Value9.0
Free tier includes 800 min/month storage. Pro at $10/seat excellent value. Business at $19/seat for team analytics.
AI Sophistication8.5
Conversation intelligence: talk time ratio, filler words, sentiment analysis, meeting score. AI-powered topic and action item extraction.
Community & Support8.0
Active community, comprehensive help center, and responsive support. Strong G2 ratings.
Scalability8.5
Enterprise features: SSO, admin controls, custom vocabulary, retention policies.
Pros
- + 60+ language support makes it the best option for multilingual teams
- + Best integration breadth — 20+ native CRM and project management integrations
- + Free tier generously includes 800 minutes of storage
Cons
- − Bot joining meetings can feel intrusive to external clients
- − Advanced conversation intelligence locked to Business tier
- − Search across transcripts slower than Otter for large archives
Best For
· Multilingual or international teams needing reliable non-English transcription
· Sales and CS teams wanting conversation intelligence (talk time, sentiment)
· Ops teams needing broadest CRM and project management integrations
Pricing
Free$0 (800 min storage)
Pro$10/seat/mo
Business$19/seat/mo
EnterpriseCustom
Key Integrations
Company Info
Founded2019
HQSan Francisco, CA
Team Size100–200
Funding$19M
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