8.3
Overall Score
7 dimensions
Overview
Guru is an AI knowledge management platform that captures, organizes, and delivers verified company knowledge wherever teams work — in Slack, browser, or CRM. Its AI search surfaces the right answer from any connected source, reducing time spent searching across docs, wikis, and tools.
Scorecard
Core Capability8.5
AI search across all connected sources is excellent. Knowledge Cards with verification workflow prevent stale content. Strong for support and sales teams.
Ease of Use8.5
Browser extension and Slack app deliver answers in-workflow. Card creation is simple. Verification workflow keeps content fresh.
Integrations8.5
Syncs with Confluence, Notion, Google Drive, Slack, and CRM. AI search queries across all connected sources simultaneously.
Pricing Value8.0
Free for up to 3 users. Builder at $10/user/mo is competitive for the AI search and verification capabilities.
AI Sophistication8.0
AI Answers synthesizes information across connected sources and delivers direct answers. AI identifies stale and duplicated content.
Community & Support8.0
Active customer community, certification program, and responsive support. Regular product updates with AI feature releases.
Scalability8.5
Enterprise plan with SSO, advanced permissions, custom branding, and API access. Used by Shopify, Square, and Slack.
Pros
- + AI search across all connected sources — one query, answers from everywhere
- + Verification workflow ensures knowledge stays accurate and up to date
- + Browser extension and Slack app deliver answers without context switching
Cons
- − Knowledge requires human curation investment to stay high-quality
- − Less powerful than Notion for project and database use cases
- − Search quality only as good as the knowledge base that's been built
Best For
· Customer success and support teams answering high-frequency questions
· Sales teams needing instant access to product information in deals
· Operations teams managing onboarding and process documentation
Pricing
Free$0 (3 users)
Builder$10/user/mo
Expert$20/user/mo
EnterpriseCustom
Key Integrations
Alternatives
Company Info
Founded2012
HQPhiladelphia, PA
Team Size200–500
Funding$44M Series D